ParentSquare FAQs

You can learn more with the Parent Training Module, a course designed to take 15 minutes that covers topics parents need to know about using ParentSquare. 

On the app, enter your email or cell phone number. The email and/or cell phone number should match what is in the school's information system or database.

On the web, click ‘Sign In,’ then under ‘Sign Up’ section, enter your email or phone number and click '“Go."

If the email or phone number is not recognized by ParentSquare, parents can follow directions to request access or call the school office and ask them to update the contact information.

You can click on "Forgot Password?" on the sign-in screen and a link to reset password will be sent. 

• If you are using a web browser: On your home page, click your name and select "My Account." Then, select "Language Setting.”

• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on "Account," then "Preferences," then "Language Settings."

• Select your preferred language and save.

On the web, from the left navigation toolbar under the Explore section, select "Calendar" and then click “Subscribe” in the top right.

On the app, tap the triple bar menu, then “Account” > “Preferences” and then select “Automatically add events to Calendar.”

School, class, and group events will be added to your personal calendar. You should follow their computer or mobile device’s default calendar application instructions. 

Contact details in ParentSquare are managed by your school and synchronized from your student's Skyward Family Access records. Please contact the school office directly to ask for your contact information to be updated. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare.

If you have registered in ParentSquare (and set up your personal login), you can make corrections and updates in ParentSquare itself. Go to My Account, and select “Edit” (or “Confirm Contact Info” if you have unconfirmed contact information). Your changes will be sent to the school to finalize. Once they do, you’ll see it reflected in your account.

On the web, you can access the school directory on the left navigation bar under the “Explore” menu.

On the App, find the directory under “More” menu, or find these numbers on the school website. 

On the web, you can access the school directory on the left navigation bar under the “Explore” menu.

On the App, find the directory under “More” menu, or find these numbers on the school website. 

To add a child or school, you should contact your school(s) directly to update your contact information. You should confirm that the same email and phone number is on file for all children at all schools.

The day after the change is made at the school, you should be able to see the updated information in ParentSquare.

On the web, you can click “Messages” in the sidebar and start a direct conversation by clicking “New Message."

On the ParentSquare App, you can tap on “+” sign to start a new message.

You will see your child's teacher and group owners in the quick-select recipients box at the top of the page. Or, you can type the first three letters of a name in the recipient box for other users to auto-populate. 

ParentSquare allows users to customize their notifications based on notification type and select their preferred delivery method for each school.

You can choose between "instant" and "digest" notifications or choose to turn off notifications altogether (excluding emergency alerts and notices). The "instant" setting will send all posts notifications in real-time. The “digest” setting sends direct messages, alerts, and time-sensitive posts instantly, but sends all non-time sensitive posts at the end of the day, reducing the number of notifications you receive daily. 

ACTION:

• If you are using a web browser: On your home page, click your name and select "My Account." Then, select "Customize your settings" under Notification Settings.

• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on "Account," then "Preferences," then "Notification Settings."

Can I set different notification settings for different schools? 

Yes, parents can now have different settings for each school and district.

Sometimes, non-parents get messages from a school using ParentSquare.

• ParentSquare synchronizes with Skyward Family Access student information database. It contains contact details provided by families.

• Most likely, a parent or staff member made a typo, and there is incorrect contact data for a parent or student that matches an actual phone number or email.

• Only the school or district is authorized to update contact details to maintain security and protect student privacy.

ACTION: 

• To unsubscribe from text, text STOP to the number sending you the texts. However, if you only click "unsubscribe" on an email or text, ParentSquare will still notify you of an emergency.

• To stop receiving all notifications, please contact the school that is sending you messages to have them remove your contact details from their database.